Terms of Service

1. Who we are and how to contact us

The Services are operated by ZeroEnd Technology AB. You can reach us as follows:

• General support, billing and account questions: through our contact form at soundfox.ai/support/ticket.
• Legal notices (including notices under these Terms): legal@soundfox.ai.
• Privacy and data-protection requests: privacy@soundfox.ai.

For your convenience we direct most enquiries to our contact form. We also provide the email addresses above so that you can contact us directly and effectively, including for formal legal and privacy matters, as required by applicable law.

2. Eligibility and accounts

2.1 Minimum age. The Services are intended for adults. You must be at least 18 years old to create an account or to use any part of the Services, whether free or paid. By using the Services you represent and warrant that you are 18 or older and have the legal capacity to enter into these Terms.

2.2 Account registration. You need an account to use the Services. Account creation and authentication are handled through our identity provider. You agree to provide accurate, current and complete information and to keep it up to date.

2.3 Account security. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Do not share your account or credentials. Notify us without undue delay (using the contacts in Section 1) if you know or suspect that your account or credentials have been compromised or used without authorisation.

2.4 One account per person. Accounts are personal to you and may not be transferred or shared, except as expressly permitted for Enterprise / team plans.

2.5 Business use and Authorised Users. If you use the Services on behalf of an organisation (for example, under an Enterprise plan), you represent that you are authorised to bind that organisation to these Terms, and “you” includes that organisation. The organisation (the “Customer”) is responsible for the acts and omissions of each employee, contractor or agent it permits to use the Services (each an “Authorised User”) as if they were the Customer’s own, and must ensure that its Authorised Users comply with these Terms.

2.6 Accepting these Terms. You accept these Terms when you tick the box confirming that you agree to these Terms and our Privacy Policy during sign-up, and in any event when you access or use the Services. If you do not agree, do not create an account or use the Services.

2.7 United Kingdom availability. The Services are not currently offered to residents of the United Kingdom. If you are located in the United Kingdom, you may join our waitlist, but you may not create an account, buy a paid plan, or use the Services until we make them available there. Before we offer the Services in the United Kingdom, we intend to complete the required UK tax and privacy steps, including any required UK VAT registration and UK GDPR representative appointment.

2.8 Geographic restrictions (restricted countries). The Services are offered worldwide except where restricted by law or by us. The Services are not available to, and you must not access, download, purchase, or use the Services (or use them on behalf of anyone) if you are located in, ordinarily resident in, organised under the laws of, or acting for the benefit of a person or entity in, any of the following (each a “Restricted Country”):

• Russia, Belarus, and Ukraine (including Crimea and the Donetsk and Luhansk regions); and
• any country or territory subject to comprehensive economic sanctions or trade embargoes — currently including Cuba, Iran, North Korea, and Syria — or otherwise so designated by the European Union, the United Nations, Sweden, the United Kingdom, or the United States.

You represent and warrant that you are not located in or ordinarily resident in a Restricted Country and are not acting on behalf of anyone who is, and that you are not on any sanctions or restricted-party list. You must not use a VPN, proxy, false location, or any other means to disguise your location or to circumvent these restrictions. We may block, suspend, or terminate access that we reasonably believe breaches this Section. This list may change as applicable sanctions and our availability decisions change.

3. The Services and licence

3.1 What Soundfox does. Soundfox is a voice-to-text dictation product for macOS and Windows (with a companion web dashboard). When you trigger dictation, Soundfox captures your microphone audio, transcribes your speech in (near) real time, and can clean up (“polish”) or rewrite (“enhance”) the resulting text, before inserting it where your cursor is. The Services may also include features such as transcription history, custom vocabulary, expansions/snippets, personas, formatting and redaction options, and other features we offer from time to time.

3.2 Licence to you. Subject to your compliance with these Terms (and, for paid features, your payment of the applicable fees), we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the desktop application on devices you own or control, and to access and use the Services, in each case solely for your own use (or your organisation’s internal business use) and in accordance with these Terms.

3.3 Device limits. The number of devices you may use at the same time depends on your plan (for example, the Free plan supports one device; paid plans support more). We may enforce these limits technically.

3.4 Updates. The desktop application may download and install updates automatically. Some updates may be required for the Services to keep working. To the extent any component of the software is provided under an open-source licence, the terms of that licence prevail over these Terms for that component to the extent of any conflict.

3.5 Changes to the Services. We are continually improving Soundfox and may add, change, suspend or remove features. Where a change materially and adversely affects your use of a paid feature, we will give you reasonable notice (see Section 19).

4. How the Services work; third-party processing

4.1 Cloud processing. Soundfox is a cloud-based service and requires an internet connection. Transcription and AI features are not performed on your device.

4.2 Sub-processors. To provide the Services, we transmit your audio and/or text to specialist third-party providers acting on our behalf. As at the effective date of these Terms, we use:

• Deepgram to convert your speech to text (speech-to-text); and
• Anthropic (the Claude family of models) and OpenAI to polish and enhance your text.

We also use providers for authentication, payment processing, hosting, optional audio storage, transactional email and error monitoring. By using the Services, you instruct us to transmit your audio and/or text to these providers as necessary to deliver the features you use. The current list of sub-processors is set out on our Sub-processors page, and further detail about how they handle your data is set out in our Privacy Policy.

4.3 No control over outages. The availability and operation of the Services depend in part on these third parties. We are not responsible for outages, errors or changes caused by third-party services outside our reasonable control.

5. Your content

5.1 Definitions. “Input” means the audio, text and other materials you submit to the Services (including your dictated speech and any text you provide). “Output” means the transcripts, polished text, enhanced text and other results the Services generate from your Input. Input and Output together are your “Customer Content.”

5.2 Ownership. As between you and us, you own your Input, and, to the maximum extent permitted by law, you own your Output. We do not claim ownership of your Customer Content.

5.3 Licence to us. Solely to operate, provide, secure, maintain and improve the Services, and to comply with law, you grant us (and our sub-processors acting on our behalf) a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display and create technically necessary copies of your Customer Content. This licence exists only for as long as needed to provide the Services to you and to meet our legal obligations. The scope of this licence is limited and does not include using your Customer Content to train AI models except as described in Section 7.

5.4 Your responsibilities and warranties. You are solely responsible for your Customer Content and for your use of any Output. You represent and warrant that:

• you have all rights, consents and permissions necessary to submit your Input and to allow the processing described in these Terms; and
• your Customer Content and your use of the Services do not and will not infringe or violate any law or any third party’s rights (including intellectual-property, privacy, publicity or confidentiality rights).

5.5 Recording and transcribing other people. Laws in many countries, states and regions restrict recording, transcribing or processing other people’s voices, conversations or personal data, and may require the consent of everyone involved. You are solely responsible for ensuring that your use of the Services is lawful, including obtaining any consents required before you dictate, record or transcribe content that includes other people’s speech or personal data. You must not use the Services to record or transcribe another person without the consent required by applicable law.

5.6 Storage and deletion. Transcription history is stored on your account so you can search and reuse it, unless you delete it. You can delete individual items or your history, and you can request deletion of your account data, as described in our Privacy Policy. Audio recordings are not stored by default; storing audio is an option you must explicitly enable.

6. Artificial intelligence: important disclaimers

6.1 AI output may be wrong. The Services use automated speech recognition and large language models. Output may contain errors, omissions or inaccuracies, and may be misleading even when it appears fluent, detailed or confident. You should not rely on Output without independently reviewing and, where appropriate, verifying it.

6.2 Not professional advice. Output is not, and must not be relied upon as, legal, medical, financial, or other professional advice. You are responsible for any decision you make or action you take based on Output.

6.3 Similar or identical output. Because of how generative AI works, Output is not necessarily unique, and the Services may generate the same or similar Output for different users from different inputs. You have no rights in output generated for other users.

6.4 No high-stakes automated decisions. You must not use the Services, or any Output, to make automated decisions that have legal or similarly significant effects on individuals without appropriate human review and compliance with applicable law.

7. AI training, data use and no sale of data

7.1 We do not train our models on your content. We do not use your Customer Content to train Soundfox’s own artificial-intelligence or machine-learning models.

7.2 We do not sell your personal data. We do not sell your personal data, and our business model is based on selling software, not your information.

7.3 Sub-processors and model training. We use the third-party providers described in Section 4 to deliver the Services, and we use them under settings and terms that do not permit your Customer Content to be used to train their models. We configure our speech-to-text provider (Deepgram) to opt out of its model-improvement program, so your audio is not retained by Deepgram to train its models. Anthropic does not use inputs or outputs submitted through its commercial API to train its models by default. The data-handling terms for each provider, including any retention periods, are described in our Privacy Policy.

7.4 Aggregated and de-identified data. We may create and use aggregated and/or de-identified data (data that does not identify you or any individual and cannot reasonably be used to do so) to operate, analyse, secure and improve the Services. Such data is not your Customer Content.

8. Acceptable use

You agree to use the Services only as permitted by these Terms and applicable law, including export and sanctions laws and, where applicable, laws regulating the use of artificial intelligence (including the EU Artificial Intelligence Act). A separate Acceptable Use Policy may supplement this Section. You must not, and must not permit anyone else to:

• use the Services for any unlawful, fraudulent, deceptive, harmful or infringing purpose;
• record, transcribe or process anyone’s speech or personal data without the consents required by law (see Section 5.5);
• upload or generate content that is illegal, that depicts or promotes child sexual abuse, that incites violence, or that advocates hatred against a protected group;
• infringe or misappropriate any intellectual-property, privacy, publicity or confidentiality right;
• use the Services to create, facilitate or distribute malware, phishing, credential theft, vulnerability exploitation, or other cyber abuse;
• impersonate another person or entity, mislead people about whether content was generated or assisted by AI where disclosure is legally required, or create deceptive synthetic content;
• breach or circumvent security, authentication, usage limits, quotas or billing;
• access or use the Services from, or on behalf of any person in, a Restricted Country (as defined in Section 2.8), or use a VPN, proxy, false location or other means to circumvent geographic or sanctions-based restrictions;
• reverse engineer, decompile, disassemble, or attempt to derive source code, models or underlying technology, except to the extent this restriction is prohibited by applicable law;
• access the Services other than through our supported interfaces, or scrape, crawl, or create accounts by automated means or in bulk;
• introduce malware, or interfere with, overload, or disrupt the Services or other users;
• resell, sublicense or commercially exploit the Services unless we have authorised it in writing, or buy the Services from an unauthorised reseller;
• use the Services or any Output to develop, train or improve a competing AI or machine-learning model;
• use the Services for biometric identification, biometric categorisation, emotion recognition, social scoring, predictive policing, or other AI practices that are prohibited or restricted by applicable law;
• use the Services or Output as the sole or decisive basis for decisions about a person’s employment, education, credit, housing, insurance, healthcare, legal rights, public benefits, law enforcement status, migration status, or any other decision that has legal or similarly significant effects, unless you have appropriate human review, legal authority, impact assessment, transparency notices and other controls required by applicable law;
• use the Services to provide legal, medical, financial, tax, employment, immigration or other professional advice without review by a qualified professional;
• misrepresent Output as reviewed, approved or verified by us, or as a wholly human-created work where that would be deceptive; or
• engage in any payment fraud, including unauthorised payment methods or illegitimate chargebacks.

We may review conduct and content for compliance with these Terms and may take action under Section 15 in response to violations.

9. Plans, fees, billing and renewals

9.1 Plans and usage. Soundfox offers a Free plan and paid plans (currently Pro, Ultra and Enterprise). Plan features, prices and usage allowances are described on our pricing page and within the Services. Usage is metered (for example, in seconds of combined dictation and AI use). When you reach your plan’s allowance, paid features may be paused until the next cycle or until you add a refill pack or upgrade.

9.2 Prices and taxes. Prices are stated on the pricing page (currently in US dollars unless otherwise shown). Prices are exclusive of taxes unless stated otherwise; you are responsible for all applicable taxes (including VAT), which we will add where required to do so.

9.3 Payment processor. Payments are processed by our third-party payment processor, Stripe. By providing payment details you authorise us and Stripe to charge the applicable fees, and you agree to Stripe’s terms and privacy policy in addition to these Terms.

9.4 Automatic renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, until you cancel. We will charge your payment method on each renewal. Where required by law, we will remind you before an annual renewal and give you the opportunity to cancel.

9.5 Refill packs. One-time refill packs add usage to your account. The credits are added immediately after purchase. Refill-pack usage does not expire and is consumed only after your plan’s monthly allowance is used up. Refill packs are digital content supplied immediately and, once supplied, are non-refundable except where required by mandatory law; see Section 11.6.

9.6 Price changes. We may change fees. We will give you reasonable advance notice of a price change affecting your subscription (by email or in-app), and the change will take effect on your next renewal. If you do not agree, you may cancel before the change takes effect.

9.7 Non-payment. If a payment fails or is overdue, we may suspend or downgrade paid features until payment is resolved.

10. Cancellation

You may cancel a paid plan at any time from your billing settings. Cancellation takes effect at the end of the current billing period: you keep access to paid features until then, and you will not be charged for the following period. We do not provide pro-rata refunds for the unused part of a billing period, except where required by law (including the withdrawal right in Section 11) or where we agree otherwise. After cancellation, your account reverts to the Free plan; refill-pack balances remain available and do not expire.

11. Right of withdrawal and refunds

11.1 Consumers in the EU/EEA — 14-day right of withdrawal. If you are a consumer resident in the European Union or the European Economic Area, you have the right to withdraw from your purchase within 14 days of entering into the contract, without giving any reason. If and when we make the Services available in the United Kingdom, UK consumers will have the withdrawal rights required by UK law.

11.2 Immediate start and effect on the right of withdrawal. Our paid Services are supplied digitally and we make them available immediately. Before completing a paid-plan or refill-pack purchase, our checkout may ask you to confirm (and, for consumers in the EU/EEA, and UK consumers if and when the Services are made available there, must ask you where required by law) that you:

• expressly request that we begin providing the paid plan or refill pack during the 14-day withdrawal period; and
• acknowledge that, as a result: (a) for a subscription (a service), if you withdraw after performance has begun, you must pay for the part you have used up to the point of withdrawal, in proportion to the full contract; and (b) for digital content supplied immediately (such as a refill pack), you lose your right of withdrawal once supply has begun with your prior express consent and this acknowledgement.

Where required by law, we will confirm your purchase, your consent to immediate supply, and your acknowledgement about the right of withdrawal on a durable medium (for example, by email or through your account).

You separately agree to these Terms and our Privacy Policy when you create your account (see Section 2.6).

11.3 How to withdraw. To exercise the right of withdrawal, tell us of your decision by a clear statement before the 14-day period ends, using the contacts in Section 1 (you may use the model withdrawal form, but it is not obligatory). You may notify us in writing or orally where applicable law allows it. Where we are required to provide an online withdrawal function (including the Swedish/EU withdrawal-function rules applying from 19 June 2026), we will make that function available through the website or account interface during the withdrawal period and will confirm receipt of your withdrawal request on a durable medium without undue delay. If you validly withdraw, we will reimburse the amounts due without undue delay and no later than 14 days after we are informed, using the same payment method you used, subject to the proportionate deduction described in 11.2 where applicable.

11.4 Other users. If you are not a consumer in the EU/EEA (or, if and when the Services are made available there, the UK), fees are non-refundable except where required by applicable law or where we choose, at our discretion, to grant a refund.

11.5 Mandatory rights unaffected. Nothing in this Section or these Terms limits any non-waivable statutory rights you may have as a consumer under the law of your country of residence.

11.6 Refill packs (digital content). A refill pack is digital content that is supplied immediately. Supply begins, and the pack is treated as delivered in full, as soon as the credits are added to your account. We intend to add those credits only after the immediate-supply consent and withdrawal acknowledgement described in Section 11.2 have been collected where required. Once the credits are added, and especially once any part of a refill pack has been used, the supply has begun and the pack is non-refundable. The only exception is where a refund is required by mandatory law (for example, if the pack was faulty or not as described, or if legally required consent was not validly collected).

12. Third-party services and links

The Services may interoperate with, link to, or rely on third-party products and services (for example, the apps you dictate into, the providers in Section 4, and any keys or accounts you choose to connect). We do not control and are not responsible for third-party services, and your use of them is governed by their own terms and privacy policies. We make no representation or warranty regarding any third-party service.

13. Intellectual property

As between you and us, we and our licensors own all rights, title and interest in and to the Services, including all software, models, designs, text, graphics, and the Soundfox name and logo, and all related intellectual-property rights. These Terms do not grant you any rights in the Services except the limited licence in Section 3. You may not use our trademarks without our prior written permission.

If you send us feedback, suggestions or ideas about the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that Feedback for any purpose without any obligation to you.

14. Beta and pre-release features

We may offer features that are identified as beta, preview, early-access or experimental (“Beta Features”). Beta Features are provided “as is”, may be changed or withdrawn at any time, may be less reliable, and may be subject to additional terms. We may use feedback about Beta Features without restriction.

15. Suspension and termination

15.1 By you. You may stop using the Services and close your account at any time.

15.2 By us. We may suspend, restrict, or terminate your access to the Services (in whole or in part), with notice where reasonably practicable, if: (a) you breach these Terms; (b) your use creates a risk of harm, liability, security or legal exposure to us, other users or third parties; (c) you do not pay fees when due; (d) you have a Free account that has been inactive for 12 consecutive months; or (e) we are required to do so by law or by a third-party provider.

15.3 Discontinuing the Services. We may discontinue the Services (or a paid feature) for legitimate business or legal reasons. If we do so before the end of a period you have pre-paid for, we will refund the pre-paid amount for Services you have not received.

15.4 Effect of termination. On termination, your licence ends and you must stop using the Services. We will handle your data after termination as described in our Privacy Policy (including deleting stored transcriptions and personal data within the period stated there).

15.5 Survival. Provisions that by their nature should survive termination will survive, including Sections 5–7, 9 (for accrued amounts), 13, 16–22 and 24.

16. Disclaimers

16.1 To the maximum extent permitted by applicable law, the Services and all Output are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services or Output will be accurate, error-free, uninterrupted, secure, or that they will meet your requirements.

16.2 Consumers. If you are a consumer, you have statutory rights and legal guarantees regarding the conformity of digital services and content that cannot be excluded. Nothing in these Terms limits or excludes those mandatory rights, and the disclaimers in this Section apply only to the extent permitted by the law applicable to you.

17. Limitation of liability

17.1 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, or any non-excludable statutory consumer rights.

17.2 Subject to Section 17.1, and to the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to the Services or these Terms, whether based on contract, tort (including negligence) or any other theory, even if we have been advised of the possibility of such damages.

17.3 Subject to Section 17.1, and to the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the total amount you paid us for the Services in the 12 months before the event giving rise to the liability, or (b) EUR 100 (or its equivalent).

17.4 Consumers (EU/EEA and other mandatory-law jurisdictions). If you are a consumer, we are liable for foreseeable loss and damage caused by our breach of these Terms or our failure to use reasonable care and skill, and the limitations above apply only to the extent permitted by the mandatory law applicable to you; they do not affect your statutory rights. This includes UK consumers if and when the Services are made available in the United Kingdom.

18. Indemnity

To the maximum extent permitted by law, if you use the Services for business or professional purposes, you will defend, indemnify and hold harmless ZeroEnd and its officers, directors, employees and agents from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, (b) your Customer Content, or (c) your violation of any law or third-party right. This Section does not apply to the extent a claim results from our own breach of these Terms, and, if you are a consumer, it applies only to the extent permitted by mandatory law and only to loss that was reasonably foreseeable.

19. Changes to these Terms

We may update these Terms from time to time. If we make a change that materially reduces your rights or increases your obligations, we will give you reasonable advance notice (for example, by email or an in-app notice) before it takes effect, and where the change affects a paid subscription you may cancel before it takes effect. Changes will not apply retroactively. Your continued use of the Services after a change takes effect means you accept the updated Terms; if you do not agree, you must stop using the Services.

20. Governing law and jurisdiction

20.1 Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of Sweden, without regard to conflict-of-laws rules.

20.2 Courts. Subject to Section 21 (for US residents) and to any mandatory consumer-protection rules, the Stockholm District Court (Stockholms tingsrätt) will be the court of first instance for disputes arising out of or in connection with these Terms.

20.3 Consumers. If you are a consumer, (a) you benefit from the mandatory provisions of the law of your country of residence, and nothing in 20.1–20.2 deprives you of that protection; and (b) you may bring proceedings in the courts of your country of residence where applicable law so provides.

20.4 Alternative dispute resolution for consumers. Consumers in Sweden may refer disputes to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, “ARN”, www.arn.se). We will state whether we participate in ARN proceedings if a dispute arises and applicable law requires such information. Consumers in the EU/EEA can also find information about recognised consumer dispute-resolution bodies through the European Commission’s consumer redress resources at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies and through national consumer authorities. The European Online Dispute Resolution (ODR) platform was discontinued in 2025 and is no longer available. We are glad to try to resolve any issue with you directly first — please contact us using Section 1.

21. Dispute resolution for United States residents (arbitration and class-action waiver)

This Section 21 applies only if you are a resident of the United States. It does not apply to consumers resident in the EU/EEA, whose rights are described in Section 20. It also will not apply to UK consumers if and when the Services are made available in the United Kingdom.

21.1 Informal resolution first. Before starting an arbitration, you agree to contact us at legal@soundfox.ai and try to resolve the dispute informally for at least 60 days. Your notice must include your name, the email address associated with your account, a short description of the dispute, and the relief you seek. We will provide the same information if we start the informal process.

21.2 Binding arbitration. If we cannot resolve the dispute informally, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration, administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules then in effect, except as modified by this Section. The arbitration will be conducted by a single neutral arbitrator. The arbitrator has exclusive authority to resolve disputes about the interpretation, scope, applicability or enforceability of this Section. Judgment on the award may be entered in any court with jurisdiction. Unless the arbitrator requires otherwise, the arbitration may be conducted by telephone, video conference, written submissions, or in the county where you live (or another location we both agree to).

21.3 Class-action and jury-trial waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative or class proceeding. You and we waive any right to a jury trial.

21.4 Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court to stop unauthorised use, abuse, or intellectual-property infringement, without first using informal resolution or arbitration.

21.5 Fees. AAA rules will govern payment of arbitration fees. We will pay or reimburse fees where required by the AAA Consumer Arbitration Rules or applicable law. The arbitrator may award fees or costs only as permitted by those rules and applicable law.

21.6 Mass filings. If 25 or more similar arbitration demands are filed by or with the same or coordinated counsel, the parties agree that AAA’s mass-arbitration procedures and fee schedules will apply, if available. The parties also agree to cooperate in good faith on procedures designed to resolve the demands efficiently, including bellwether proceedings, batching, mediation, or other procedures ordered by the arbitrator or AAA, provided that each claimant’s claim remains individual and no class or representative arbitration is permitted.

21.7 30-day opt-out. You may opt out of this Section 21 by emailing legal@soundfox.ai within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

21.8 Severability. If the class-action waiver in 21.3 is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in court; the rest of this Section remains in effect.

22. Privacy and data protection

Our Privacy Policy explains how we collect and use personal data, and our Cookie Policy explains our use of cookies. Where we process personal data on behalf of a business Customer (for example, under an Enterprise plan), the parties will, where required, enter into a data processing agreement (DPA) that forms part of these Terms. By using the Services you confirm you have read and understood our Privacy Policy.

23. Notices

We may give you notices by email (to the address on your account), through the Services, or by posting on our website. You must send legal notices to us at legal@soundfox.ai. Notices are deemed received when sent (for email and in-app notices) or when posted (for website notices).

24. General

24.1 Entire agreement. These Terms (together with the Privacy Policy and any policies or order forms referenced in them) are the entire agreement between you and us regarding the Services and supersede any prior agreements. For Enterprise customers, a signed order form or master agreement, if any, prevails over these Terms to the extent of a conflict.

24.2 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

24.3 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be replaced by a valid one that most closely reflects the original intent.

24.4 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

24.5 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

24.6 No third-party beneficiaries. These Terms do not create rights for any third party, except as expressly stated.

24.7 Language. These Terms may be provided in translation for convenience; if there is a conflict, the English version prevails to the extent permitted by law.

25. Contact

ZeroEnd Technology AB
Company registration number (organisationsnummer): [ORG-NR]
Registered address: [REGISTERED ADDRESS]
VAT number: [VAT NUMBER]
Support: soundfox.ai/support/ticket
Legal: legal@soundfox.ai · Privacy: privacy@soundfox.ai